STANDARD DELIVERY - BASIC FACTS
All STANDARD deliveries by 4YH Textiles are free of charge (except where indicated on the listing/subject to change at any time). We deliver to all UK postcodes including the Channel Islands (we do not offer any vat refunds for goods sent to the Channel Islands).
We aim to dispatch all goods within two working days (Monday-Friday excluding Bank Holidays) of cleared payment. In most cases we dispatch within 24 hours. We use a number of different delivery methods according to the product ordered or the amount of units ordered and store our products in multiple locations enabling us to offer the best service possible. Depending on the dispatch method chosen for your delivery we would expect the delivery service to have attempted delivery within 3 working days from dispatch (some postcode exceptions do apply). Some orders will be dispatched from more than one location. We will send you dispatch confirmation and delivery method for your order or orders if we are able to group multiple orders together.
Certain products we are afraid are not subject to our free of charge standard delivery service due to higher costs charged by courier companies to these locations for these items. We will make this clear on the listings and will not be able to accept the order. A full refund will be made if you order these products to one of these locations. If you contact our customer service department we will try and make alternate arrangements for you. The locations are Northern Ireland, Highlands And Islands (Postcode List/Area List below which we reserve the right to change and is not exhaustive), Isle Of Man, Isle Of Wight, Scilly Islands And the Channel Islands.
EXPRESS DELIVERY - BASIC FACTS
We do offer a chargeable(see checkout) EXPRESS delivery service via DPD Local which depending on your location would be a next working day delivery service (excluding Bank Holidays) for orders placed before 1pm (Monday-Friday). All orders placed after 1pm on Friday's will be dispatched Monday. You can always let us know a specific day you would like your order to be delivered on (Monday-Friday) using this service and we will do our best to accommodate this request. Certain locations cannot take advantage of our EXPRESS delivery services due to courier restrictions to their area. The locations are Northern Ireland, Highlands And Islands (Postcode List/Area List below which we reserve the right to change and is not exhaustive), Isle Of Man, Isle Of Wight, Scilly Islands And the Channel Islands. We will contact any customer that places an order using EXPRESS delivery from one of these locations either to refund the delivery charge or the whole order at our buyer's wishes.
WEEKEND DELIVERY - SATURDAY/SUNDAY - BASIC FACTS
We do offer a chargeable(see checkout) WEEKEND delivery service via DPD Local for Saturday or Sunday deliveries depending on your location. The latest we could offer this service for the coming weekend would be 1pm on the Friday. You can order at any time for a weekend slot and just let us know in the Special Delivery instructions the day you would like it delivered. Certain locations cannot take advantage of our WEEKEND delivery services due to courier restrictions to their location. The locations are Northern Ireland, Highlands And Islands (Postcode List/Area List below which we reserve the right to change and is not exhaustive), Isle Of Man, Isle Of Wight, Scilly Islands And the Channel Islands. We will contact any customer that places an order using WEEKEND delivery from one of these locations either to refund the delivery charge or the whole order at our buyer's wishes.
DELIVERY BLINDS - POLES - NON UK MAINLAND - HIGHLANDS AND ISLANDS
We do offer a chargeable delivery due to the high cost of delivering Blinds And Poles To Non UK Mainland/Highlands and Island Locations via DPD Local. This can be added at Checkout. Due To Royal Mail restrictions we can only ship these products via a courier and we cannot offer this service to these areas unless we charge a delivery charge commensurate to that charged by the courier for this type of product to these locations. We can only offer this product for Monday-Friday delivery and it is based on a two day service (can be a max of 5 days). If you order a product to a location where we have to charge a delivery charge we will contact you if you have not added this at checkout so we can either take payment or unfortunately have to cancel your order.
GENERAL DELIVERY INFORMATION
Please note that deliveries over Christmas and the New Year period plus other Bank Holidays can be affected due to longer than normal postage times, courier shutdowns and supplier closures and we will do our best to keep you informed if this situation arises and there will be a significant delay in your order beyond the normal bank holidays dates.
Deliveries timescales are sometimes affected by your location and generally deliveries to Northern Ireland, The Highlands and Islands,Isle Of Man, Isle Of Wight, Scilly Islands And The Channel Islands. and other selected postcodes (see our postcode information below) often take a couple of days longer. Adverse weather conditions in certain areas might also affect our lead-times as well as issues beyond our control such as industrial action.
Our main delivery services are Royal Mail and for Express Delivery we use DPD Local, although other delivery services might be used at our discretion or that of our fulfillment partners. We fulfill your orders from our own warehousing, our supplier’s warehouses or use Amazon Fulfillment Services.
Royal Mail have now introduced a new scan on delivery system for Royal Mail 48 and Royal Mail 24. A tracking number is provided, but it will only show when a delivery has been made or attempted on Royal Mail Track And Trace. This service is different to Royal Mail Tracked 48 and 24 which actively tracks items.
We deliver to the delivery address on you order, and you are responsible for providing us with the correct delivery address and postcode, a contact email address and phone number so we can advise you of the dispatch of your order and keep you updated as to its status. If you have any special instructions please give them to us at the time of placing your order. We cannot offer timed deliveries or weekend or evening deliveries beyond that offered as standard by the delivery providers. Please note that if you provide us with incorrect delivery details and the item is returned to us we can re-deliver the product (s) to you but this will mean a delay while we ascertain the correct details or alternate details and will be subject to a re-delivery/handling charge of £5 which we will have to obtain from you prior to the goods being resent. If you wanted a refund after providing us with the incorrect details we could only do this if the goods were returned to us and we would deduct a £5 delivery/handling charge from the refund.
Most couriers will require a signature for the goods so please ensure that someone is available to receive the goods on your behalf. We will provide full delivery details to you on their dispatch including courier and tracking number if applicable. All couriers generally leave failed delivery cards and will attempt delivery twice. Goods can also be collected from their delivery points if you visit their websites. (See our FAQ for details). If the goods are not delivered due to no-one being available to sign for them we can re-deliver the product (s) to you but this will mean a delay while we ascertain the correct details or alternate details and will be subject to a £5 re-delivery/handling charge. If delivery is made from Royal Mail they will generally leave a card advising you where you can collect your order from. We will only re-attempt the delivery process once after having obtained payment for this. If the goods are returned to us for a second time we will consider the order as cancelled and will refund your order less the handling/re-delivery charge of £5.
All goods will have a packing slip enclosed with them. We will email your receipt including any applicable VAT.
If you need to return an item for any reason please follow the instructions in our Returns and Refunds Policy.
Post Codes/Areas Subject To Extended Lead Times And Product Restrictions
Highlands And Islands